Questions & Answers

You've got questions. We've got answers.

Everything you need to know about working with us. And if you don't find it here, just ask.

Getting Started

We believe you shouldn't have to sit through a sales call just to find out if you can afford us. Our pricing calculator shows everything upfront. Build your own package, see the total instantly. No hidden fees, no surprises.
We recommend reaching out 6-12 months before your wedding to secure your date. That said, if you're planning something sooner, don't hesitate to reach out. We might still be available!
First, we meet up (coffee, Zoom, whatever works) to make sure we're a good fit for each other. Then a non-refundable retainer of 25% locks in your date. We'll send over a contract with all the details.
Absolutely! In fact, we require it. We won't shoot a wedding without meeting you first. It's important to us that we click and that you feel comfortable with us. This isn't a sales pitch; it's a conversation.
We're based in San Marcos, Texas. We cover Austin to San Antonio without extra travel fees. Beyond that, we're happy to travel with covered travel expenses. We've shot as far as New York and Minnesota!
Yes! We love to travel. We've absolutely shot weddings at a discount in order to have a mini-vacation. If you're thinking about a destination wedding, we're all ears.

What to Expect

We'll shoot as much or as little as you need. Check out our pricing calculator to see the options. Our preference is full-day coverage to make sure nothing is left out, but we're flexible.
Yes, we offer add-on services for a second photographer or videographer to capture all the moments from different angles. For larger weddings, additional coverage is sometimes required. Check out our pricing calculator for details.
Nope, not a chance. We focus on one event per weekend so you get our full attention. Plus, honestly, that sounds exhausting.
Yes! Most people do, and that's completely normal. We create a relaxed, fun atmosphere and give gentle direction throughout the day. Engagement sessions are also great practice for getting comfortable with us and in front of the lens.
We eat when you eat. Just serve us dinner at the same time you're eating. Nobody wants photos of themselves mid-bite anyway, so it works out perfectly.
Either all black or black with tan pants (branding and all of that). We typically wear shirts with our logo on them, but can absolutely dress more inconspicuous if desired. Won't hurt our feelings if you tell us how to dress.

Your Deliverables

Standard turnaround is 8-12 weeks. Need it faster? We can bring in some trusted friends to help us sift through footage and get it out in an expedited time, within about 5 weeks. Check out our pricing calculator for details.
Photos are delivered via a private link to your online gallery where you can view, download, and share. Videos are delivered via Google Drive link.
It depends on the day, but we typically deliver between 300-800 edited photos. Every image is hand-edited and carefully curated.
Our process involves careful curation, so only the edited, finished products are delivered. We may sell RAW files for an additional fee if you're interested. Just ask!
Bright and airy, captured in a journalistic fashion. We focus on authentic moments and real emotions rather than overly posed shots. Our goal is to tell your story as it actually unfolds.

Engagement Sessions

Yes! Engagement sessions are included with many of our collections. We always recommend them because they're a great way to get comfortable with us and in front of the camera before your wedding day.
Totally understand! It's swappable for a bridal session, or you can raincheck it for a 1-year anniversary shoot, maternity session, newborn session, etc. Life has plenty of moments worth capturing.

The Fine Print

Yes, we're fully insured through Full Frame Insurance. Peace of mind for everyone.
Absolutely. After our initial meeting, we'll send you a detailed contract outlining all terms, deliverables, and payment schedules. Everything in writing, no surprises.
We retain copyright as per copyright law. However, you have unlimited personal use rights to share, post, and print as you'd like.
We may showcase some of your moments on social media for promotional purposes, but your privacy matters. We'll always show you in a positive light and respect your wishes if you prefer to keep things private. That said, we hope you'll agree: your photos are share-worthy!
In the rare case of an emergency, we have a network of trusted photographers and videographers who can step in. We'll communicate with you promptly and transparently.
We're paranoid about this (in a good way). Our cameras record to two SD cards simultaneously. After the event, everything is backed up to multiple hard drives and cloud storage. Your memories are our top priority.
We invest in the latest camera technology and lenses each year. Currently, we shoot with Sony gear. Your wedding deserves nothing but the best.

Still have questions?

We're happy to chat. Reach out anytime and we'll get back to you.